Frequently Asked Questions

Absolutely! We always recommend booking for your minimum confirmed players immediately. Because our dates are subject to availability, waiting for every person to reply can often mean missing out on your preferred session.

• Lock in Your Mission: It is much safer to secure a slot for 10 confirmed players now than to wait for a larger number and find the centre is at capacity. Your date is only secured once a booking is made.
• Scaling Your Group: You can add more players to your event as your group grows. Just contact our team a few days prior to the event, and we will add the extra participants to your mission profile, provided we have space.
• Momentum: Once the booking is official, it becomes much easier to get final answers from the rest of your party!

Epic Pro-Tip: To ensure a smooth experience, book for your core group today. If you need to add more players later or check availability for a larger party, call our booking office on 0203 989 5996.

Yes, mid-week games are available at most centres, provided that the minimum spending requirement is met.

• Opening Requirements: If the minimum spend for a specific date is not reached, we are unable to open the centre mid-week.
• Notification: You will be notified of these requirements at the time of your enquiry.
• Alternatives: If your preferred date or venue is unavailable, our team will always offer an alternative location or date for your group.

Yes. Every player must complete an online registration form before they are permitted to participate at our national centres.

• Under 16s: Players under 16 years of age must have an online registration form completed by a parent or guardian.
• Group Tip: We recommend sending the registration link to your entire group with your invitations to ensure a fast check-in.
• Accessing the Link: Please ask your event coordinator for your unique group link when finalizing your booking.
• On the Day: While tablets are available at the centre, waiting until the day of the event will significantly delay your check-in. Additionally, many centres are in remote areas where mobile signal and internet connectivity can be unreliable, so completing forms in advance is essential.

You can reach the Epic Paintball Events team through any of the following channels:

• Phone: Call us directly at 0203 989 5996 to speak with a consultant.
• Live Chat: Connect with us instantly via our Live Chat Agent.
• Online Enquiry: Submit a message via our Contact Form.
• Request a Callback: Visit our Request a Callback page and one of our friendly consultants will get back to you.

Booking your event is straightforward and can be completed through our secure online portal or by speaking with our team:

• Online Booking: Visit our Book Now page. Our secure system ensures your personal information is protected.
• Confirmation: Once your request is submitted, we will contact you to confirm the date and provide all necessary preparation details.
• Phone Reservations: You can call our friendly event coordinators directly at 0203 989 5996 to finalize your booking.
• Payment: We accept Visa, MasterCard, and Maestro.

Pro Tip: We recommend calling in advance for bookings, as weekends tend to fill up fast!

To avoid disappointment, it is best to book at least two weeks in advance, as all dates are subject to availability.

• Availability: Your preferred centre and date may not always be available due to high demand.
• Alternatives: If your first choice is full, our team will provide a list of alternative dates or nearby venues for your group.
• Confirmation: Your booking is only secured once payment has been processed and player numbers are confirmed.

Pro Tip: Looking for a last-minute game? Call us directly, as we may have late cancellations that allow us to fit your group in at short notice!

There is no minimum or maximum group size; you can play with any number of participants or even join as an individual.

• Mixed Groups: Smaller parties will be mixed with other players of a similar age or ability to ensure a balanced game.
• Private Games: Groups of 50 or more players receive a free private game. Please note that private games will incur an additional fee should the group size be under 50 players.
• Minimum Requirements: If no other players are booked for your date, a minimum spend may be required. Please enquire for specific requirements at your chosen centre.

Pro Tip: To guarantee a private session for smaller groups, consider booking for a mid-week date when the centres are typically quieter!

While the availability of specific venues can occasionally change due to circumstances beyond our control, we are committed to finding the best solution for your event.

• Alternative Venues: If your preferred centre is unavailable, we will always offer you the closest possible alternative locations to ensure your game goes ahead.
• Expert Assistance: Our event coordinators will endeavour to find the most convenient alternative for your group based on your travel requirements.
• Up-to-Date Info: For the most current information on centre openings and availability, please contact our national booking office directly.

Pro Tip: If you're planning an event for a specific date, call us on 0203 989 5996 and we can instantly check the live availability of all centres in your region!

Epic Paintball Events provides world-class facilities across our national network of centres.
We offer sessions tailored to different age groups to ensure everyone can join the mission:

• Mini-ball (Ages 7–10): This specialized low-impact version is available at all of our national locations listed below.
• Standard Paintball (Ages 10+): Our traditional sessions are available at all locations and feature our upgraded .50 calibre equipment.

Available Locations:
Your tickets can be used at any of the following national centres:

• South London: Orpington
• North London: Hemel Hempstead
• East London: Upminster
• West London: Maidenhead
• Surrey: Cobham
• Birmingham: Hockley Heath
• Manchester: Eccles
• Leeds: Wakefield
• Southampton: Romsey
• Bristol: Thornbury
• Nottingham: Kegworth
• Leicester: Markfield
• Northampton: Banbury
• Liverpool: Knowsley
• Newcastle: Seaton Burn
• Sheffield: Higham
• Plymouth: Sparkwell
• Cardiff: Pentyrch
• Glasgow: Paisley

Ready to book? Our game zones feature immersive themes and movie-quality props. To check availability for your preferred date and location, please call our event coordinators on 0203 989 5996.

Yes. Every Epic Paintball Events ticket is covered by a fourteen-day satisfaction guarantee to ensure you are happy with your purchase.

• Refund Window: All refund requests must be submitted strictly within fourteen days of the original purchase date.
• How to Apply: To process your request, please visit the Online Refund Authorisation page and follow the two-step process, which includes returning your physical ticket booklets.
• Processing Time: Once your form is submitted and tickets are received, please allow up to 21 working days for the request to be completed.
• Legal Binding: Once the fourteen-day cooling-off period has expired, the ticket terms constitute a legally binding contract, and we are unable to offer a refund.
• Late Submissions: We reserve the right to return any items or decline requests where the initial refund application was received outside of the fourteen-day eligibility window.

We understand that plans can change at the last minute. While all payments are non-refundable and non-transferable, we aim to ensure you do not lose out:

• Credit Place for Future Use: If a player is unable to attend on the day, their payment value can be carried forward as a credit place on your booking profile. This credit can be applied toward a future mission at any of our national centres.
• Paintball Allocations: Please note that any paintball allocations or equipment included in the package for a "no-show" player are forfeited on the day. These cannot be transferred to or shared among other players in your group; however, any paintballs included in that player's package will be carried over with the credit place and held on your profile for future use.
• Notification: If you know in advance that your group size has changed, please contact our booking office as soon as possible so we can update your profile.

Pro-Tip: For the fastest service regarding player changes, have your booking ID and the tracking number on your paintball tickets ready and call us at 0203 989 5996.

No. To ensure a safe and organized experience, all bookings must be confirmed and paid for in advance.

• Capacity: Each centre has a strict player limit, and we must confirm numbers prior to the event date.
• Logistics: Advance payment allows us to organize essential equipment, game teams, and professional marshalling staff.
• Catering: Please note that our locations do not offer pizza lunches or onsite catering, so advance arrangements for your own food are recommended.

Paintball prices at National Centres start at £11.99 per 100 when purchased in smaller quantities, with significant savings available through our Group upgrade packages.

• Package Savings: The price per 100 paintballs reduces when you opt for our Group upgrade packages.
• Detailed Pricing: You can view all package options and current rates at epicpaintballevents.co.uk/prices/.
• Tailored Quotes: To find the best package for your group size, call our event coordinators on 0203 989 5996.

Pro Tip: Pre-ordering your Group upgrade packages before game day is the most cost-effective way to ensure your group stays fully loaded for every mission!

To help you plan your budget, please note that paintballs, food, and drink are not included in the initial cost of EPIC Paintball tickets.

• Initial Paintballs: When booking, you will be asked to confirm each person’s first 100 paintballs for £11.99. This ensures everyone is kitted up and ready to head straight into the first game.
• Food & Catering: We do not offer pizza lunches or onsite catering. We strongly recommend bringing your own packed lunches and refreshments to enjoy in our sheltered base camp.
• On-Site Shop: Snacks, cold drinks, and additional paintballs are available for purchase throughout the day.
• Equipment Upgrades: A variety of optional equipment upgrades and armoured gloves are available at the centre to enhance your experience.

Pro Tip: For the best value, ask our events team about our bulk paintball packages when you call 0203 989 5996 to finalize your booking!

To ensure your group stays hydrated and energised, please note the following on-site facilities and catering policies at our national centres:

• Bring Your Own: We do not offer pizza lunches or onsite catering. Customers are encouraged to bring their own refreshments and packed lunches to enjoy in our sheltered base camp seating areas.
• On-Site Shop: Our shops are stocked with cold drinks, bottled water, energy drinks, and snacks (chocolates, crisps, and sweets) available for purchase throughout the day.
• Hydration: We do not provide complimentary drinking water. We strongly recommend bringing sufficient water for an active outdoor session or carrying funds for shop purchases.
• Payment Methods: Our shops accept cash and PIN-verified credit/debit cards for your convenience.

Pro Tip: During the summer or warmer months, freezing a few bottles of water the night before is a great way to ensure your group has ice-cold drinks available throughout your session!

Yes. While spectators are not permitted on the active game zones for safety reasons, we provide comfortable facilities for those not playing.

• Base Camp Facilities: Our base camp features sheltered seating areas where parents and friends can relax throughout the day.
• Meeting Players: Spectators can easily meet with players during scheduled breaks to catch up on the action.
• Safety First: For the protection of all guests, non-players must remain within the designated base camp areas and are not authorised to enter the field of play.
• Amenities: The base camp is designed to keep you comfortable and close to the excitement while maintaining a safe distance from the game.

No. Epic Paintball Events operates a strict zero-alcohol policy across all centres to maintain our 5-star safety record.

• Safety & Insurance: Alcohol is strictly prohibited in both the base camp and game zones. Insurance requirements dictate that all players must remain fully alert and unimpaired.
• Entry Requirements: Any player found under the influence, or attempting to bring alcohol onto the premises, will be excluded from the event without a refund.
• Celebrations: We ask that all alcoholic celebrations be saved for after you have left the venue.

Yes, you are more than welcome to eat at our centres.
To ensure your group stays mission-ready and energised, we provide the following facilities and guidelines:

• Bring Your Own Rations: We highly encourage players to bring their own packed lunches and plenty of fluids. Staying hydrated is the tactical key to a great day on the field!
• Lunch Timing & Strategy: To maximise your time on the game zones, we recommend that players save their main meals for after their paintball session. There are short refreshment breaks between games for quick snacks and water to keep you moving.
• Sheltered Base Camp (Safe Zone): Every centre features a large, sheltered base camp with picnic seating. This is your designated safe zone where parents, friends, and players can relax and enjoy their food during or after game sessions.
• On-Site Recon (Snacks & Drinks): Our on-site shops stock a selection of cold drinks, chocolates, and light snacks should you need a quick energy boost between missions.
• Important Catering Note: Please note that we do not offer on-site catering (such as hot meals), pizza lunches, or food delivery services. Please come prepared with your own food supplies.
• Celebrating a Birthday? You are more than welcome to bring a birthday cake to the base camp to celebrate with your group after the games are done!

Yes. Paintball is a premier all-weather activity, and our centres are fully equipped to ensure your group has a world-class experience regardless of the conditions.

• All-Weather Facilities: Every centre features large, sheltered base camp areas to keep your group dry and comfortable between missions.
• Secure Storage: We provide on-site lockers at all locations to ensure your valuables and dry clothes remain protected while you are on the field.
• Weather & Cancellation Policy: In the unlikely event that a session cannot proceed due to extreme weather, safety concerns, or "Force Majeure Events" (circumstances beyond reasonable human control), Epic Paintball Events reserves the right to issue a full-value credit for the booking instead of a refund.
• Credit Flexibility: This credit is valid for a future booking date at any of our available locations and is fully transferable to another person.

Pro Tip: British weather can be unpredictable! We highly recommend bringing a towel and a spare change of clothes to leave in your vehicle for a comfortable journey home. For any weather enquiries, call us on 0203 989 5996.

An EPIC Paintball ticket booklet provides players with entrance and equipment rental for an action-packed session at any of our represented centres across the UK, New Zealand, Australia, and Canada.
Your ticket is the key to a premium experience at any of our global locations, ensuring you are mission-ready from the moment you arrive.

• International Access: Valid for use at any paintball centre represented by EPIC globally.
• Action-Packed Games: Participation in 3–6 immersive, themed paintball games per session.
• Full Equipment Hire: Includes the latest semi-automatic paintball gun, combat suits with padded collars, and unlimited gas propellant refills.
• Enhanced Safety Gear: Every player is issued a full-head protection goggle system* and custom-fit body armour*.
• Professional Support: Full supervision from our friendly, trained staff and comprehensive Public Liability Insurance for total peace of mind.
• Plus, 10% DISCOUNT on Paintball Packages: These tickets entitle you to a 10% discount on all Paintball Packages - Adult Packages, Kids Packages!

*Please note: We cannot guarantee full-head protection goggles or body armour at our local paintball centres.

Pro Tip: To ensure your group stays energized, we recommend bringing plenty of bottled water and snacks, as we do not offer onsite catering or pizza lunches!

To ensure your group is fully prepared for an action-packed day, please follow our recommendations for clothing, gear, and essentials:

• Footwear: We strongly recommend walking boots with ankle support and deep tread rubber soles, especially during muddy winter months. While some choose wellingtons for water protection, they lack ankle support. Sandals and open-toed shoes are strictly prohibited.
• Clothing: Wear old, comfortable clothing (like tracksuits or leggings) under the combat suits we provide. We highly recommend bringing a towel and a full change of clothes to leave in your vehicle for the journey home.
• Personal Belongings: Secure lockers are available for hire on-site to store your valuables and dry clothes while you are out in the game zones.
• Hand Protection: Your hands are sensitive areas; you are welcome to bring your own gloves or purchase armoured gloves from our on-site shop.
• Food & Hydration: As we do not offer pizza lunches or onsite catering, please bring a packed lunch and plenty of water. Refreshments and snacks are available for purchase at the shop.
• Payment Methods: We accept cash and PIN-verified cards. Please note that card transactions may incur a small fee, so bringing cash for extra paintballs or snacks is recommended.

Pro Tip: During the summer or warmer months, freezing a few bottles of water the night before is a great way to ensure your group has ice-cold drinks available throughout your session!

Absolutely. Safety is the highest priority at Epic Paintball Events. We maintain a 100% safety record through our professional approach to protective gear and expert marshalling.

• Premium Safety Gear: All players receive full-head goggle systems with ear protection and custom-designed body armour as standard to ensure a comfortable and safe experience.
• Expert Marshalling: Our professional marshals supervise every mission, ensuring fair play and the strict enforcement of "no-fire" zones and safety protocols.
• Beginner Friendly: Most of our players are first-timers! We provide a comprehensive safety briefing to all participants before gameplay begins.

MiniBall (Ages 7–10): Low-Impact Fun
Specifically designed for our youngest recruits, MiniBall allows children to enjoy the action with specialized equipment at all national locations:

• Softer Hits: High-tech, spring-loaded markers ensure a much lighter impact suited for younger players.
• Tailored Equipment: Smaller combat suits and lightweight gear designed specifically for children.
• Unlimited Ammo: MiniBall sessions include unlimited ammunition, so the fun never stops!

Epic Pro-Tip: Safety is a team effort. If you have questions about your child's first game or want to check availability at your nearest centre, call our booking team on 0203 989 5996.

We take great care in how we group our players to ensure a safe and balanced experience for everyone. Whether your children play with adults depends on the game type:

• Miniball (Ages 7–10): To maintain a safe environment, adults are not permitted to play in these sessions. These games are strictly for children, ensuring they play against others of a similar age, size, and ability.
• Standard Paintball (Ages 10+): We aim to group players by age where possible. However, you may see mixed-age groups if parents wish to play alongside their children or if there are older siblings in a booking.
• Professional Supervision: Regardless of the age group, all games are led by professional marshals who remain on the field at all times to enforce safety rules and ensure fair play.
• Basecamp Tip: While the children are on the field, parents can relax in our basecamp. We recommend bringing a book or personal entertainment to enjoy while you wait.