FAQs Category: Costs & Policies

We understand that plans can change at the last minute. While all payments are non-refundable and non-transferable, we aim to ensure you do not lose out:

• Credit Place for Future Use: If a player is unable to attend on the day, their payment value can be carried forward as a credit place on your booking profile. This credit can be applied toward a future mission at any of our national centres.
• Paintball Allocations: Please note that any paintball allocations or equipment included in the package for a “no-show” player are forfeited on the day. These cannot be transferred to or shared among other players in your group; however, any paintballs included in that player’s package will be carried over with the credit place and held on your profile for future use.
• Notification: If you know in advance that your group size has changed, please contact our booking office as soon as possible so we can update your profile.

Pro-Tip: For the fastest service regarding player changes, have your booking ID and the tracking number on your paintball tickets ready and call us at 0203 989 5996.

Yes. Every Epic Paintball Events ticket is covered by a fourteen-day satisfaction guarantee to ensure you are happy with your purchase.

• Refund Window: All refund requests must be submitted strictly within fourteen days of the original purchase date.
• How to Apply: To process your request, please visit the Online Refund Authorisation page and follow the two-step process, which includes returning your physical ticket booklets.
• Processing Time: Once your form is submitted and tickets are received, please allow up to 21 working days for the request to be completed.
• Legal Binding: Once the fourteen-day cooling-off period has expired, the ticket terms constitute a legally binding contract, and we are unable to offer a refund.
• Late Submissions: We reserve the right to return any items or decline requests where the initial refund application was received outside of the fourteen-day eligibility window.

No. To ensure a safe and organized experience, all bookings must be confirmed and paid for in advance.

• Capacity: Each centre has a strict player limit, and we must confirm numbers prior to the event date.
• Logistics: Advance payment allows us to organize essential equipment, game teams, and professional marshalling staff.
• Catering: Please note that our locations do not offer pizza lunches or onsite catering, so advance arrangements for your own food are recommended.

Paintball prices at National Centres start at £11.99 per 100 when purchased in smaller quantities, with significant savings available through our Group upgrade packages.

• Package Savings: The price per 100 paintballs reduces when you opt for our Group upgrade packages.
• Detailed Pricing: You can view all package options and current rates at epicpaintballevents.co.uk/prices/.
• Tailored Quotes: To find the best package for your group size, call our event coordinators on 0203 989 5996.

Pro Tip: Pre-ordering your Group upgrade packages before game day is the most cost-effective way to ensure your group stays fully loaded for every mission!

To help you plan your budget, please note that paintballs, food, and drink are not included in the initial cost of EPIC Paintball tickets.

• Initial Paintballs: When booking, you will be asked to confirm each person’s first 100 paintballs for £11.99. This ensures everyone is kitted up and ready to head straight into the first game.
• Food & Catering: We do not offer pizza lunches or onsite catering. We strongly recommend bringing your own packed lunches and refreshments to enjoy in our sheltered base camp.
• On-Site Shop: Snacks, cold drinks, and additional paintballs are available for purchase throughout the day.
• Equipment Upgrades: A variety of optional equipment upgrades and armoured gloves are available at the centre to enhance your experience.

Pro Tip: For the best value, ask our events team about our bulk paintball packages when you call 0203 989 5996 to finalize your booking!